Helpdesk software for local governments
Does your frontline staff get phone calls and emails? With Acta, your customers get all the information they need with a click of a button.
Schedule a Demo
Hear what our amazing customers say
“Acta helps us do our jobs and communicate effectively without causing hassle or stress in our already busy days.”
“Acta helps us translate technical information into digestible communication so that our customers know exactly what they need to do and how long it will take. Acta helps us do this consistently and as a lightweight solution.”
“Acta has helped us standardize operating procedures so it's easier to train new staff. My staff would run me out of here if I didn’t keep Acta going in our department.
“Acta lets us respond to customer requests with completely consistent and accurate information without our already burdened staff having to spend a lot of time on phone and email.”
“With Acta, we can now respond to customers faster and process more permits.
Easiest software implementation
“Acta was the easiest solution we’ve ever implemented. We started it in Planning and Development Services, and are expanding it to other departments in the City. It’s quite a slick tool that helps our folks save time and increase responsiveness.”
“Acta has helped us standardize operating procedures so it's easier to train new staff. My staff would run me out of here if I didn’t keep Acta going in our department.
“Acta helps us do our jobs and communicate effectively without causing hassle or stress in our already busy days.”
“Acta gives us the ability to get ahead of issues and floods of questions. We create blocks of information in Acta when we need them, and they become instantly ready to use by staff to deal with constituent questions on the topic.”
“Acta helps us translate technical information into digestible communication so that our customers know exactly what they need to do and how long it will take. Acta helps us do this consistently and as a lightweight solution.”
“Acta lets us respond to customer requests with completely consistent and accurate information without our already burdened staff having to spend a lot of time on phone and email.”
“With Acta, we can now respond to customers faster and process more permits.
Easiest software implementation
“Acta was the easiest solution we’ve ever implemented. We started it in Planning and Development Services, and are expanding it to other departments in the City. It’s quite a slick tool that helps our folks save time and increase responsiveness.”
Local governments use Acta to:
Digitize SOPs to drive consistent operations
Make department procedures and checklists easily accessible online to your staff so they can reference it wherever they're doing their work.
Improve permit turnaround times
Improve response times, eliminate back and forth communications, and increase staff capacity for processing applications and inspections.
Address shopping around
Ensure that customers always get accurate, consistent information from staff.
Decrease hold times and increase conversation effectiveness
Easily provide consistent guidance and information to customers on the phone, and send thorough email follow-ups with a click of a button so they submit accurate, complete applications the first time.
Decrease training costs
Spend less time and fewer resources training new staff.
Enhance existing workflows
No new platform or log-ins. We are an add-on to your existing systems.
Designed for Local Government
If your staff has to deal with customers on phone and email, Acta is a good fit for you. Start delivering faster, better customer service at a fraction of the time and cost.
Community Development
Permit Technicians regularly need to provide customers with information on how to set up accounts, navigate permit portals, pay invoices, and track permits.
Planning
Property owners and developers reach out to staff inquiring about zoning, potential uses, and the development review process.
Elections and Recorders
Elections and Recorders Offices handle high volumes of inquiries and requests from information each election cycle and in-between.
