Acta helps us standardize processes, train new staff, and send consistent, customizable information to customers within seconds. -City of Tampa, FL Development Services
Schedule a Demo“Acta helps us translate technical information into digestible communication so that our customers know exactly what they need to do and how long it will take. Acta helps us do this consistently and as a lightweight solution.”
“Acta has helped us standardize operating procedures so it's easier to train new staff. My staff would run me out of here if I didn’t keep Acta going in our department.
“Acta lets us respond to customer requests with completely consistent and accurate information without our already burdened staff having to spend a lot of time on phone and email.”
“With Acta, we can now respond to customers faster and process more permits.
“Acta was the easiest solution we’ve ever implemented. We started it in Planning and Development Services, and are expanding it to other departments in the City. It’s quite a slick tool that helps our folks save time and increase responsiveness.”
An easy way to handle customer inquiries that saves up to 40% of staff time.
Fast and consistent responses mean happy customers and happy staff.
Ensure that customers always get accurate, robust information from staff.
We generate data reports that allow you to put staff time where it's most needed.
Spend less time and fewer resources training new staff.
No new platform or log-ins. We live in your email inbox. Be up and running in 1 day.
If your staff has to deal with customers on phone and email, Acta is a good fit for you. Start delivering faster, better customer service at a fraction of the time and cost.
Permit Technicians regularly need to provide customers with information on how to set up accounts, navigate permit portals, pay invoices, and track permits.
Property owners and developers reach out to staff inquiring about zoning, potential uses, and the development review process.
Elections and Recorders Offices handle high volumes of inquiries and requests from information each election cycle and in-between.