Case Studies

See how cities across the country are transforming service with Acta.

August 20, 2025

How Moore County, NC is Managing Growth While Keeping Service Strong

Moore County saved over 400 staff hours by using Acta to respond faster and maintain consistent service amid rapid growth.

Marketing Manager

Mill Valley, CA finds staff bliss by using Acta

The City of Orlando, FL uses Acta to run a smooth front counter

Pensacola, FL uses Acta to save 100s of staff hours & increase permit revenue

Sutter County, CA Permitting and Environmental Health transform customer service from a cost to revenue using Acta

Dublin, OH uses Acta to address skeptical customer syndrome

Greenville, SC migrates from Word Docs to Acta to communicate consistently with customers

Spartanburg, SC uses Acta to increase the capacity of a small front-counter team

City of Tampa Construction Services Center saves 130 hours, reduces liability, and stays compliant using Acta

Winston-Salem, NC saves 55 hours in Development Services within first week of using Acta

How the City of Raleigh is streamlining customer interactions to deliver better outcomes