Institutional knowledge for every staff member, in the tools you already use
Acta is an institutional knowledge platform that puts approved responses, department knowledge, and local data directly into Outlook and your browser, so staff can deliver services consistently and work from the same trusted information.
.png)
Inconsistent answers create more risk than you may realize
Local government staff field the same questions hundreds of times a week. Without a shared source of truth, answers can depend on who picks up, creating inconsistency for residents and unnecessary risk for leadership.
-
Your staff dig through emails and shared drives to find approved guidance your team has already used dozens of times.
-
Your residents get different answers depending on which staff member they reach, often leading to repeat calls and more questions.
-
Your new staff take months to ramp up because institutional knowledge still lives in people's heads instead of somewhere the whole team can access.
-
Your experienced staff spend hours on repetitive questions that do not require specialized expertise.
Instead of scrambling to remember, I can pull up the right response instantly, send it with confidence, and keep service consistent across our team.
City of Tampa, FL
Acta gave us a place to centralize our knowledge, make it accessible to every staff member, and update it across our departments.
City of Greenville, SC
In high-emotion interactions, clear and consistent guidance matters. Having approved messaging and next steps ready helps staff stay aligned and reduces unnecessary escalations.
.png){kind=avatar}
Chapel Hill, NC
Put your department’s knowledge within everyone’s reach
Every department relies on years of experience, established procedures, and knowledge that isn’t always written down. Acta brings that information together in one place, giving every staff member easy access to the approved answers and guidance they need, right in the tools they already use.
One platform helping governments serve with one voice.
Acta brings approved knowledge into different staff workflows, helping teams deliver consistent service from one shared source of truth.
Your department's approved guidance, ready to use right from Outlook
The Smart Response System lives inside Outlook as an add-in, giving every staff member access to approved replies, the right attachments, and policy-aligned language so responses stay accurate and consistent. Built-in reporting also gives leaders visibility into which approved guidance staff are using and when.
- Pre-approved responses available directly inside Outlook
- Auto-attaches the right forms and documents
- Department-managed, with leadership controlling what goes out
- Track response trends to see what your community asks about most and where confusion is building
One approved playbook for every department, accessible right in the browser
The Operations Manual works through the Acta Chrome extension, giving staff one centralized, department-approved place to find SOPs, guided checklists, vetted responses, and correct links inside any web-based workflow without hunting, asking around, or guessing.
- Works inside any browser-based platform
- SOPs and guided checklists searchable in seconds
- Centralizes approved language, links, and required forms
- Use live usage trends to identify where your staff and community need clearer guidance
Step-by-step guidance for the calls and counter visits that have to go right
Guided Workflows turn your department's processes into interactive checklists inside the Operations Manual. Each answer changes the next question and the recommended next step, so staff follow the same approved process every time, whether it's their first week or their fifteenth year.
- Branching Yes/No and multiple-choice steps built from your SOPs
- Approved responses, links, and forms at every step
- Built for phone calls, counter visits, and high-stakes interactions
- Department-owned, so one update reaches every staff member
Parcel-level answers grounded in your jurisdiction's own data
Ask Acta AI is a parcel research tool built for planning teams that delivers address-level zoning and land use details pulled directly from your jurisdiction's GIS and source materials in seconds, with no tab-switching and no risk of fabricated answers.
- Search any address or parcel ID for instant results
- Pulls from your jurisdiction's GIS and source materials
- Flags knowledge gaps; never fabricates an answer
- Runs in the browser alongside any other tool
See what consistent, accessible knowledge could return to your team
Enter your team size and average hourly cost, and we'll show you how much time and money Acta can give back based on real results across our partner jurisdictions.
Built around the knowledge and workflows that matter most in local government
Purpose-built for departments that depend on clear guidance, consistent service, and process-driven work every day.
Building Department
Your permit technicians handle the same questions daily — Acta gives them consistent, approved answers without the search.
- Permit application status and next steps
- Portal account setup and navigation
- Fee schedules and invoice questions
- Incomplete submission notices
Planning Department
Your community asks about zoning constantly — Ask Acta AI makes parcel-specific answers fast, accurate, and defensible.
- Zoning and land use lookups by parcel
- Development review process overview
- Pre-application meeting prep and checklists
- Setback, height, and use allowances
Public Safety
Your high-stakes inquiries need accurate, consistent responses — Acta ensures quality doesn't depend on who's on shift.
- Records requests and response procedures
- Consistent public-facing communications
- Incident reporting process guidance
- Staff onboarding and protocol access
Trusted by Partners Nationwide
Serving cities, counties, and special districts across the country
Ready to make trusted guidance accessible across your department?
Book a 20-minute assessment and see how Acta can make trusted knowledge more accessible and consistent across your organization.
.png)
.png)
.png)