Acta Solutions powers responsive local government.

We respond to community input and inquiries so you can respond to community needs.

Acta for Customer Service

We help you deliver customer service as seamless as Amazon.

Increase customer satisfaction with little to no effort. The Acta GovCX platform categorizes and analyzes incoming resident inquiries and auto-suggests responses so you can respond to high volumes of emails and phone calls with just one click.

Give Hours Back to Staff Everyday

Boring, repetitive tasks don’t get better with the passage of time. They get worse. Spending time in your email inbox reading and responding to resident inquiries is draining and takes time away from your job. We save you tons of time by intelligently suggesting automated responses that you review before sending. Our platform allows you to spend more time on higher-value tasks.

Increase Department Consistency

The high volumes of resident inquiries are mostly recurring, specific questions. Government staff prioritize delivering consistent messaging to their customers across the team. Our automated workflows allow for cost-efficient, consistently accurate answers to customer’s specific questions.

Increase Customer Satisfaction

Automated workflows and faster turnaround times equip your department to offer an improved customer experience. We give staff the capacity to deliver human-centered customer service to more customers at a lower cost. Research also shows that higher customer satisfaction leads to increased employee satisfaction as well.

Acta for Community Engagement

We help local governments assess and respond to community needs.

We design seamless resident engagements that yield representative and candid responses. Our proprietary solution analyzes resident input for public priorities, concerns, and sentiment so that our partners deliver services to better meet residents’ most pressing needs.

Broader Equitable Engagement

Increase your capacity to listen to all constituent voices and address the Squeaky Wheel Dilemma

Responsive Governing

Ensure government programs, initiatives, and services are meeting real community needs and priorities

Increased Operating Efficiency

Reduce project duration times by up to 80% with automated workflows

Use Cases

Our Partners Use Acta To

Understand and report on resident satisfaction to secure more federal funding for services

Mitigate risks by ensuring intake staff are consistently asking the right questions

Identify bottlenecks in service delivery and make real-time improvements

Support local elected leaders in making better, data-driven decisions

Increase citizen satisfaction by delivering more responsive customer service

Respond to citizen inquiries faster and more easily

Tailor communications to answer residents’ specific, important questions

Provide improved customer service to permit and license applicants

Identify Frequent Inquiries

  • Collaborate with colleagues to identify your most frequently recurring inquiries
  • Create standardized responses to those recurring inquiries.
  • Standardized responses ensure consistency and accuracy of information being given to constituents.
  • Your tags and responses will be ingested by our system and provided to your team in their email.

Install the Plugin

  • Install the Acta GovCX plugin either from the Microsoft Outlook Add-in Store or the Chrome Extension Store.
  • If user permissions to install plugins are disabled in your organization, we also provide alternative installation methods.
  • Installation is designed to be seamless--you can be up and running in less than 15 minutes.

Get Back Hours in Your Day!

  • After installation, you will have access to your team’s tags and responses directly from your inbox.
  • Whenever you receive an email inquiry that matches one of the tags, you will be able to auto-populate a response with the click of a button.
  • You can decrease the amount of time you spend in your email inbox by up to 25%.

Identify Bottlenecks in Service Delivery

  • The Acta GovCX plugin automatically delivers data reports on your department’s inquiry volume and breakdown of topics.
  • Data reports will allow your team to identify real-time bottlenecks in service delivery and where your constituents are getting stuck in the process.
  • Your team can quickly assess the key areas where constituents are having the most trouble in your process.

Clients

Trusted By

Team

Our Leadership Team

Tai Huynh

Co-Founder / CEO

Pavani Peri

Co-Founder / COO

Andrew McKinnon

Co-Founder / CTO

F.A.Q

Frequently Asked Questions

  • What is natural-language processing?

    Natural Language Processing is a branch of Artificial Intelligence that enables computers to read, comprehend, and understand human language in a way that is valuable to organizations that want to understand human input and opinions at scale.

  • Qualitative data allows organizations to understand opinions, concerns, and priorities beyond what multiple choice questions can achieve. Qualitative, open-ended data allows people to candidly describe their experiences. This data then empowers organizations to address specific concerns and issues their constituents face. Opinions and lived experiences cannot be measured on a scale from 1-10.

  • Artificial Intelligence (AI) is a form of technology that learns patterns or behaviors over time. Acta uses AI to learn our partners’ communication behavior to automate responses to inquiries and improve customer service.

  • As governments offer more and more vital services, increasing responsiveness and consistency of communication with the customer is of utmost importance. When residents can get the information they need in a timely manner, overall resident satisfaction increases. Additionally, specific departments like Development Services experience an increase in revenue when they deliver good customer service because it attracts more customers and growth.

  • Absolutely! However, the biggest barrier to delivering good customer service is time. Acta supports responsive communications so our busy government partners can focus on delivering services.

Contact

Contact Us

Location:

4110 Edgeview Dr, Indian Trail, NC 28079

Call:

+1 727 458 3073