Free stress-reducing resources your staff will love

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Your staff is responsible for walking customers through the permit application process. That comes with a lot of customer questions, back-and-forth emails, and long phone calls. A taxing and stressful job.

We've worked in and continue to work in local government. We know how important it is to relieve stress for staff who communicate with customers all day.

That's why we have some free resources for you and your staff--verified by the Town of Morrisville, NC--so that your team can deliver great outcomes for customers and the department without any of the hassle.

The Town of Morrisville uses effective blocks of customer support information to help their customers help themselves with more clarity and consistency. They've dramatically reduced back and forth emails, long customer phone calls, and follow-on questions.

Provide your staff with resources they love and use every day to deliver strong outcomes for your department without the hassle.

Get started by checking out the Town of Morrisville's resources for helping customers help themselves faster and easier. It's free!

Your staff is responsible for walking customers through the permit application process. That comes with a lot of customer questions, back-and-forth emails, and long phone calls.

We have some free resources for you and your staff--verified by the Town of Morrisville, NC--so that your team can deliver great outcomes for customers and the department without any of the hassle.

Issuing a Temporary Certificate of Occupancy with ease: ‍

Your customer needs to apply for a Temporary Certificate of Occupancy. Naturally, there's a ton of questions—How do I apply? How long does it last? Will I get my CO before my TCO expires? What information do I need to apply? How do I pay for it? How long will it take to be issued? Is the fee refundable?

Typically, these questions take multiple emails and phone calls to answer. Even then, customers submit incorrect or incomplete information with more questions on how to navigate the process.

Morrisville has figured out how to solve this problem with a single click. Access their amazing resource here.

Helping your customers navigate the online permit portal with ease:

Your customers have to go through an online permit portal now. This has increased the number of questions customers have for your staff. How do I create an account? Where do I attach my documents? What is the status of my permit application? I don't have all of this information, what do I do? How do I change or add contractor information? How do I pay my permit fees?

These questions take your permit techs' time, and keep them from processing payments, cleaning up plans, and passing them onto plan reviewers. Sitting permit applications = revenue you're not making as fast as possible.

The Town of Morrisville has a killer resource for walking customers through the online portal without back-and-forth emails and long phone calls. Click here to access this game-changing resource.

Want more? We'd love to get in touch with you to see how we can give your staff resources they love using to deliver stellar outcomes for your customers and department. Get in touch here.

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